Technical Support Team Lead |
| Jan. 20, 2010 - Mar. 20, 2010 |
| Location: | Orem, UT |
| Salary Range: | TBD |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | AtTask Inc. offers a competitive salary and comprehensive benefits package including medical, dental, life, and vision insurance, professional development, and a company-matched 401(k) plan. All People, All Work, All Together! |
| Employment Type: | Full Time |
| Department: | Client Services |
| Description: | AtTask, Inc., the leading provider of project and portfolio management software, has an opening for a Customer Support Team Lead to work in the Customer Support Department. The position will primarily have responsibility for resolving customer issues including: troubleshooting installations, application and database issues, project management training, etc. The position will work directly with other departments throughout the Company, reporting to the Manager of Customer Support. The primary objective of the role is to help develop an outstanding customer support department in an employee-oriented, high performance company culture that emphasizes superior quality, continuous improvement and productivity standards. This role requires a proactive and results oriented individual with the ability to work on assigned tasks, as well as independently identify other value-add activities. |
| Duties: | Handle tier 2 and tier 3 support escalation issues
Provide phone and web support for a variety of clients at all levels
Troubleshoot installation, application, and database issues
Positive attitude, always willing to put the customers needs first
Mentor a team of existing first level reps. on support policies and procedures
Fulfill manager duties as needed
|
| Qualifications: | Undergraduate degree in related field REQUIRED
2 years of related experience in the software industry
1+ year team lead or management experience
Linux/Unix experience
Understanding of database applications
Understanding of web server technologies
Excellent troubleshooting skills
A positive and ambitious attitude
Excellent communication, interpersonal, problem solving and relationship skills.
Excellent analytical skills.
Ability to communicate well with operations and technology.
Ability to work on multiple tasks and able to prioritize personal workload.
Detail oriented and self-starter.
|
|
|
This job is no longer active. Please click here to see current job listings.
|
|
|
